How secure will my transaction be?
We understand that completing an online transaction requires a great deal of trust. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide.
TheGifts2Give uses industry-standard secure encrypted server 128 SSL (secure socket layer) technology through Verisign, to protect every interaction you have with us. We accept Visa and Mastercard.
We offer the best secure shopping practices available.
An email confirmation is immediately sent at the time you submit your order.
We are now also accepting payments through Paypal. Paypal accepts Visa, Mastercard, American Express, and Discover. Paypal is also a secure payment processing alternative.
An email confirmation is immediately sent at the time you submit your order.
What are your privacy policies?
We have a firm commitment to privacy. We will never release our customers personal information to any third parties. The information we do collect is only to facilitate your order at checkout.
How do I unsubscribe?
If you would like to opt out of receiving our mailings or catalogs, or would like to update exisitng personal information such as mailing addresses, you may opt-out or change your information by clicking on the Contact Us button to submit your request through email, fax or phone.
What ordering options do you offer?
Are Shipments Insured?
Yes, all shipments are automatically insured at no extra cost to you.
How long does shipping take?
UPS Ground - please allow 7-10 days.
Orders are shipped from our warehouse within 48 hours, excluding weekends.
US Postal - For Post Office Boxes Only - please allow 2 weeks.
Orders are shipped from our warehouse within 48 hours, excluding weekends.
Airmail - For Hawii, Alaska and Puerto Rico - please allow 2 weeks.
Orders are shipped from our warehouse within 48 hours, excluding weekends.
DHL Rush - please allow 2-3 days.
Orders are shipped from our warehouse within 48 hours, excluding weekends.
How much does shipping cost?
UPS Ground - Shipping is $10.00 for subtotals up to $90.00, Insurance Included.
Shipping is 15% of the total for subtotals over $90.00, Insurance included.
US Postal - For Post Office Boxes Only - Shipping is 15% of the total order, with a minimum shipping charge of $9.00 Insurance included.
DHL Rush - Shipping is 65% of the subtotal with a minimum charge of $20.00. Insurance included.
Do you ship internationally?
No, at this time we only ship within the United States, Alaska, Hawaii, and Puerto Rico.
How do I get a tracking number for my order?
You can email us for a tracking number. Please wait until 48 hours after placing your order.
The tracking number will not be available until then.
When is your Christmas Shipping Deadlines?
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| GET IT THERE BY CHRISTMAS! |
| Last Day to Place Orders to Ensure Delivery by Christmas |
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Ground Orders |
December 16 |
By noon, Pacific Time |
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PO Boxes & AirMail Orders |
December 14 |
By noon, Pacific Time |
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Rush Orders |
December 21 |
By noon, Pacific Time | |
What if I need to return my purchase?
Be assured that we make every effort to ensure that each product will arrive in top condition. However if merchandise is broken during transit or seems in any way defective we will send a replacement item out to you at no extra cost. Items must be returned within 30 days of shipping date. There is a 20% restocking fee plus shipping on returned items that are non-defective.
Please e-mail us at customerservice@thegifts2give.com please include a return address and the ID number with the nature of your return or exchange.
What are the product guarantees?
#1 PRODUCT EXCELLENCE GUARANTEE
We take great pride in the quality and value of the products we offer, and stand behind them with rock solid guarantees. Every product must be free of defects or you may return it within 30 days for an exchange, replacement or refund. There is a 20% restocking fee plus shipping on returned items that are non-defective.
What is your fashion jewelry guarantee?
Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if the damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible and we back 100% for life.
This guarantee does not cover any 10K,14K gold, genuine diamond, sterling silver or cubic ziconia.
What is your fine jewelry guarantee?
Our fine jewelry is guaranteed to be as described.
If not completely satisfied, return merchandise within 10 days of shipping date for replacement, exchange or full refund.
Attach the customer service address sticker from the packaging slip to the box with contents enclosed. Jewelry must be returned in its original condition, with the original sales slip.
What do the fine jewelry abbreviations mean?
TDW means total diamond weight. (100 points per carat).
TCZW means total cubic zirconia weight.
TGW means total gem weight.
What are your prices for gold items based on?
Prices for gold items are based on $375.00 a troy ounce.
What quality are your diamonds?
Diamonds of 5 points or more are "I" quality, full 58-facet cut diamonds.
Diamonds that are less then 5 points are of matching quality.
What plumb are your gold & silver items?
Gold items are either 10K-Plumb or 14K-Plumb.
Sterling Silver items are 925.
What quality are your Cubic Zirconias?
Cubic Zirconias are of "1st" quality.
What does "Exclusive" mean?
The word "Exclusive" appearing at the end of a product description indicates that our talented-designers and artisans from all over the world have been called upon to craft these items with exceptional care and specifically and exclusively for our collection.
What is Alabastrite?
Our fine line of Alabastrite creations is fashioned from a stone-based, poly resin material. This unique combination allows the sculpting mastery of the artisan to be captured in intricate detail in each handsomely fashioned product.
What is sand-stone finish?
Sand-Stone finish recalls the artistry of the Greco-Roman world, bringing an ageless and elegant look to your home and garden.
What is La Verona?
The lovely items from our LaVerona Collection are designed and executed by artisans with an eye toward elegance and sophistication. A La Verona item means elegance and grace.
What is Patchwork?
Our fine Patchwork collection is crafted by talented artisans who select items made of porcelain, dolomite or polyresin and take great care in applying unique fabric or paper prints to their surfaces. By adding twelve layers of lacquer and hand polishing between each layer, the end result is a unique item which adds a handsome touch to your home or office.
What is the Liberty Bronze Collection?
The distinctive items from our Liberty Bronze Collection are fashioned from alabastrite and given an outer coating of color in order to simulate the deep, rich texture of pure bronze.
What is the Classic Wildlife Collection?
Welcome to the amazing realistic creations that make up the "Classic Wildlife Collection." Each is hand crafted with painstaking attention to detail, and presented on a solid wood base.
Alabastrite
Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
Bone China
White clay with bone ash added. Bone ash contenet must be at least 25% by U.S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive then porcelain.
Porcelain
Fine ground white clay, molded and fired in an oven for 8 hours at 1200 degrees. Finished with a glaze, underglaze, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Jade Porcelain
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade porcelain is used for nightlights because of its high degree of translucency when lit.
Stone Ware
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact a lost art. Stoneware is safe to use in microwave and conventional ovens.
Patchwork
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
Cubic Zircon
The most successful simulated diamond. Properties such as refraction, hardest, and specific gravity are remarkable similar to diamonds. Cubic zirconia are very hard to distinquish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Diamond
Extremely hard, high refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of carats, or weigh (different from karats, as in gold purity).
Gold
The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Grated by purity; in the U.S. a scale of 24 is used, so that 24 karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-grated gold. The word "Plumb" indicates the exact purity of the piece.
Gemstones
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and grated by carat weight.
Pearl
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of an certain mollusk. Pearls may be formed naturally or "cultured" through a artificial implanting process.
Sterling Silver
To qualify as "sterling" a given piece must be composed of at least 92.5% pure silver.
Hong Tze
Too closely emulate a special stone found in China which is known for its deep red color, these items are created using a alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
Frosted Acrylic
Acrylic items are given the French lilac process ( used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight.
Gypsum
Gypsum is a white material which is usually used to make Plaster of Paris.
Dolomite
A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
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